Shipping and Return
Shipping Option & Cost
All orders are shipped Monday through Friday, excluding holidays. We do not process orders on weekends or holidays. Orders placed on Saturday or Sunday will ship the following Monday. All shipments are sent through USPS or UPS. We currently offer Priority shipping and express shipping methods. Contiguous states: Priority shipping, 2-7 business days and Express shipping, 1-2 business days. We DO NOT offer shipping to APO/FDP/DPO addresses, Hawaii, Alaska, Puerto Rico, Island group in North America or International (except Canada) at this time.
Orders over $99.00 – FREE (Only USPS Priority Shipping) (US Only)
USPS Priority Shipping (2-7 Business days) - $5.00 (US Only, orders under $99)
USPS Express Shipping (1-3 Business days) - Rate will be based on the customers chosen shipping destination and products weight (US Only)
Canadian Custom Duty & Tax will be charged by receiver (Customer)
Orders over $199.00 - FREE (UPS Standard Shipping)
UPS Standard - $15.00 (2-10 Business days)
Please make sure to provide accurate shipping address – Apt/unit/suite #, street, city, state, zip code and country.
If the shipping address does not match with USPS address information system, we will send the email for address confirmation before shipping. Please check your email frequently after ordering.
Multiple Shipping Addresses/Holidays
At this time, we can only ship to one address per order. Business Days and Holidays. All orders ship Monday through Friday, excluding federal holidays within the United States and Canada. Packages do not ship from our distribution centers on the following holidays:
• New Year's Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Memorial Day
• Independence Day
• Labor Day
• Company Holiday
Missing /Lost Package
To avoid missing/lost packages, we ship the package by USPS priority with Signature confirmation option. But we cannot be responsible for packages once in the possession of the USPS or UPS service. If your package is stolen/lost or damaged by USPS or UPS, we cannot replace the items. All lost packages are the responsibility of USPS or UPS. Please contact the nearest USPS or UPS to work out any shipment problems. We only have the capacity to track a package.
We currently accept the following forms of payment:
•Credit card - Visa / MasterCard / American Express ® / Discover / Online Store Credit
We do not accept cash or personal checks. Our pricing is based on the SRP (suggested retail price) of the Manufacturer. When your credit card is authorized, funds are put on hold until the transaction is completed. When the order is shipped, the payment is processed. Your billing information must be exactly as it appears on your credit card statement. If any numbers are different, the order cannot be processed. Be sure to correctly spell city names and avoid using abbreviations unless that is how your information appears on your statement. Contact your financial institution if you need the exact billing address associated with your credit card. Please note: you will only be charged when your order has shipped. You will only be charged for the items that are shipped to you, along with the applicable shipping and tax fees.
•Pending: Prior to sending the order to the warehouse for processing, your order needs to be authorized for payment.
•Shipped: Once your order has left our warehouse in NJ, the order status will appear as ‘Shipped’.
Immediately after you have successfully placed your order with us, you will receive an e-mail that contains information regarding the details of your order. The order confirmation e-mail is your receipt and can be printed for your records. The order confirmation e-mail includes your order number (the same number that appeared on our website after successful submission of an order), the details of the products and corresponding prices, any promotional coupons, your ship-to and bill-to information, and the ship method.
When your order is ready to be shipped, you will receive a shipping confirmation e-mail. Most of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.
RETURNS & EXCHANGES
Returns are accepted within 14 days from the ship date. Please note returns for refund are permitted only if item(s) received are damaged, defective, or incorrect; item(s) MUST be unused and unaltered with packaging intact. Fraud Prevention does not allow refunds to be issued until damaged, defective, or incorrect items have been received at Ecocare.com warehouse. If you are not completely satisfied with a Ecocare.com purchase for any reason, please return it to us in its original condition through USPS or UPS service. Once the item is received at Ecocare.com warehouse in its original condition, your refund will be issued. Return shipping and handling fees are customer responsibility.
•When you return your product(s) to us by mail within 14 days of the purchase date, you will receive a full refund to your credit card for the price of the item(s) once we received your return.
•Any item that is returned more than 14 days after the purchase date cannot be exchanged or refunded.
• Any opened or used product cannot be exchanged or refunded.
Here is how to easily return your item(s):
•Please contact firstname.lastname@example.org and let us know the issues you have.
•Securely pack your merchandise and invoice in a box or envelope of your choice (you may also use the original package if possible). Otherwise, pack your return in a well-padded envelope or box to prevent damage in transit.
•You will receive an e-mail confirmation when your return is processed at which time your refund will also be issued. Mail Returns to: 2115 Linwood Ave., 5th Fl. Fort Lee, NJ 07024.
To cancel your order, please email sales@Ecocare.com before 4pm EST. Once the order is shipped, we will not be able to cancel.
9:00am - 11:59pm (EST)
Next day 9:00am (EST)
12:00am - 8:59am (EST)
Same day 9:00am (EST)
Damaged / Defective Product
If you receive a damaged or defective item in your Ecocare.com order, please contact customer service and we will help you replace the item. Once damaged/defective item has been checked in at our warehouse, we will send out your replacement item, or send an exchange.
Please allow 2-3 weeks from receipt of return to our warehouse for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement.
Membership is limited to individuals only and is limited to one account per individual. You must be 13 years of age or older to be eligible for membership. Persons under the age of 18 (Minors), consent must be obtained from the parent or legal guardian prior to participation. To enroll the membership, you must provide your first name, last name, e-mail and mailing address, and phone number. We reserve the right to refuse or cancel membership from customers suspected of fraud, or other misuse of our website.